Our Annual Software Maintenance and Technical Support (ASM&TS) program is a comprehensive yearly based support program. The program provides quick and thorough assistance to specific issues. And what is important, you are also involved in the process.
Find Your Support Plan
| Services | Basic Contract* | Advanced Contract** | Premium Support Contract |
| Upgrades to new software versions released during the maintenance subscription period | √ | √ | √ |
| Software updates and bug fixing | √ | √ | √ |
| Experienced software support through e-mail | √ | √ | √ |
| Experienced software support through chat | √ | √ | |
| Experienced software support through phone | √ | √ | |
| Real-time monitoring via the Telegram application | √ | √ | |
| Workflow, system and configuration improvement suggestions by X-Pert senior engineers | √ | √ | |
| Onsite visits | √ | ||
| Priority bug fixing | √ | ||
| Priority features or side applications development | √ | ||
| Account management | √ | ||
| Flexible payment policy | √ |
*Basic Contract is available only for Basic product lines.
**Advanced Contract is available only for Advanced product lines.
All our products come with one year ASM&TS included.
The cost of the 1-year renewal is:
- 20% of the product price for the Advanced product line and
- 40% for the Basic product line.
No exception will be made.
Pre-expiry date renewal. ASM&TS contract renewals conducted before the ASM&TS expiration date receive a 10% discount on the price.
Post-expiry date renewal. Expired ASM&TS contracts can be renewed at any time. In such case, the start date of the new ASM&TS contract will be the date of ASM&TS expiration.
Please, have in mind, that no free support and maintenance will be provided for the licenses with expired ASM&TS contracts. No exceptions will be made regardless of whether the channel is on air or off the air.
Software as a Subscription
Our Software-as-a-Subscription customers have access to product upgrades and updates and all support services only for the period of their subscription. The subscription could be monthly or annual. For more information check our License Policy.
Training and Demo Sessions
Online or onsite training sessions are available on request. If you want more information, please contact us at sales@x-pert.tv.
If you would like to schedule a demo session to see our products in action please fill in our Request a demo form.
Contact Support
If you need assistance from our support team e-mail us at support@x-pert.tv or chat with us at https://chat.x-pert.tv. In case of emergencies call us at +359877663351 (European time zones).