Maintenance and Support Program

Our Annual Software Maintenance and Technical Support (ASM&TS) program is a comprehensive yearly based support program. The program provides quick and thorough assistance to specific issues, involving you in the process.

Find Your Support Plan

 

 

Services Basic Contract* Advanced Contract** Premium Support Contract
Upgrades to new software versions released during maintenance subscription period
Software updates and bug fixing
Experienced software support through e-mail
Experienced software support through chat  
Experienced software support through phone  
Real time monitoring via Telegram application  
Workflow, system and configuration improvement suggestions by X-Pert senior engineers  
Onsite visits    
Priority bug fixing    
Priority features or side applications development    
Account management    
Flexible payment policy    

 

*Basic Contract is available only for Basic product lines.
**Advanced Contract is available only for Advanced product lines.

All our products come with one year ASM&TS included.

The cost of the renewal for 1 year is 20% of the product price for Advanced product line and 40% for the Basic product line, without exception.

Pre-expiry date renewal. ASM&TS contracts renewals conducted before the ASM&TS expiration date receive a 10% discount on the price.

Post-expiry date renewal. Expired ASM&TS contracts can be renewed at any time. In such case the start date of the new ASM&TS contract will be the date of ASM&TS expiration.

Please, have in mind, that no free support and maintenance will be provided for the licenses with expired ASM&TS contracts. No exceptions will be made regardless of whether the channel is on air or off air.

 

Software as a Subscription

Our Software as a Subscription customers have access to product upgrades and updates and all support services only for the period of their subscription (either monthly or annual subscription). For more information check our Licence Policy.

 

Training and Demo Sessions

Online or onsite training sessions are available on request. For more information please contact us at sales@x-pert.tv.

If you would like to schedule a demo session to see our products in action please fill-in the request a demo form.

 

 

Contact Support

If you need assistance from our support team contact us at support@x-pert.tv. In case of emergencies call us +359877663351 (European time zones).

 

CONTACT SUPPORT

 

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